Cancellation Policy

01. Pre-Dispatch Cancellation Window

At ARVEN, we understand that adjustments to your olfactory selection may be needed. You are entitled to cancel your order free of any administrative penalty or fee at any time prior to physical parcel manifestation and carrier dispatch from our atelier.

Because our atelier prioritizes swift order fulfillment, domestic consignments are typically packed and registered with logistics couriers within 4 to 8 hours of placement during business days. We strongly recommend notifying us as soon as possible after placing an order.

02. How to Request an Order Cancellation

To ensure timely interception before parcel departure, please communicate your cancellation request via either of the following channels:

• Direct Founder Desk (Fastest): Call or message our founder via WhatsApp directly at +91 8141739695 stating your Order Reference (e.g., #ARV-XXXXX).
• Email Concierge: Dispatch an urgent email to arvenparfumerie@gmail.com with the subject line: “URGENT: CANCELLATION REQUEST - [Your Order #]”.

03. Post-Dispatch & In-Transit Orders

Once an Air Waybill (AWB) has been generated and the parcel has been physically handed over to BlueDart, Delhivery, or our logistics partner, the order cannot be intercepted in transit.

In such instances, you may refuse the parcel at the time of delivery attempt by the courier agent, or accept delivery and subsequently request an unopened flacon return within 7 calendar days pursuant to our Returns & Refund Policy.

04. Refund Issuance & Timelines

For orders cancelled prior to dispatch, the full order amount (including any applicable shipping fees) is initiated for an immediate 100% refund.

Refunds are credited back to the original funding account via Cashfree Payments within 5 to 7 business days, depending on your issuing bank's settlement schedule.

05. Cash on Delivery (COD) Cancellations

COD orders may be cancelled prior to dispatch without any fee. If a customer repeatedly refuses delivery of manifested COD parcels without bona fide cause, ARVEN reserves the right to restrict future COD payment privileges for that patron account or shipping address.

06. Cancellations Initiated by ARVEN

ARVEN reserves the right to cancel an order under exceptional circumstances:

• Batch maturation or flacon defect identified during pre-dispatch laboratory inspection.
• Unserviceable delivery pin code or carrier embargo.
• Suspected fraudulent transaction or automated bulk allocation bots.

In any such instance, you will be notified promptly and 100% of the funds debited will be refunded immediately without deduction.