Returns & Refund Policy
“Balancing patron satisfaction with rigorous cosmetic hygiene standards and artisanal flacon integrity.”
01. Fragrance Hygiene & Sanitary Integrity
ARVEN compositions are luxury personal care cosmetic products compounded at high Extrait de Parfum concentration (24% pure perfume oil). Fragrances are sensitive to air exposure, ambient light, oxidation, and skin contact.
To guarantee that every patron receives a pure, uncontaminated, and factory-fresh flacon directly from our compounding atelier, we maintain strict adherence to sanitary hygiene standards under Indian cosmetic and consumer protection regulations.
02. 7-Day Unopened Flacon Return Window
We accept returns of full-sized perfume flacons within seven (7) calendar days from the recorded carrier delivery date, strictly under the following mandatory conditions:
- Pristine Outer Cellophane: The outer protective cellophane wrapping must remain entirely intact, taut, and unopened.
- Unbroken Security Seal: The tamper-evident presentation seal on the flacon box must show no signs of peeling, slicing, or manipulation.
- Complete Packaging: The flacon, presentation box, batch certification booklet, and any accompanying materials must be returned in their original condition.
Once verified, the full purchase value minus any express shipping surcharges will be refunded to your original payment method.
03. Non-Returnable Articles
Due to sanitary hygiene regulations, the following items cannot be returned, exchanged, or refunded under any circumstances once delivered:
• Opened or Sprayed Flacons: Any bottle whose cellophane wrap has been opened or whose atomizer pump has been primed is permanently exempt from returns.
• Discovery Sets & Sample Vials: Individual discovery sets and tester decants are final sale.
• Bespoke Engravings & Custom Allocations: Any flacon customized with initials or personal dedication.
• Subjective Scent Preferences: Scent perception is personal and subjective. Dislike of a fragrance profile does not qualify an unsealed flacon for return.
04. 48-Hour Transit Damage & Leakage Protocol
In the improbable event that your flacon arrives with transit damage, glass fracture, or defective atomizer pump mechanism:
- Notification Window: You must notify our Client Concierge within forty-eight (48) hours of the carrier delivery timestamp.
- Verification Evidence: Transmit photographs or video documenting the damaged outer carton, the shipping label, and the affected bottle to arvenparfumerie@gmail.com or via WhatsApp to +91 8141739695.
- Atelier Resolution: Upon review, we will immediately initiate an expedited complimentary replacement flacon or issue a full refund at your preference.
05. Reverse Pickup & Quality Inspection
For authorized returns, our logistics desk will schedule a complimentary reverse courier pickup from your delivery address across serviceable Indian pin codes.
Upon arrival at our atelier, each returned article is inspected under laboratory lighting to verify weight, flacon fill level, batch number consistency, and cellophane seal integrity. Items failing inspection will be returned to the customer at their expense.
06. Refund Disbursement Timelines
Approved refunds are processed promptly through our secure payment gateway:
- Online Payments (Cashfree / UPI / Cards / NetBanking): Refunds are credited directly back to the original source account within 5 to 7 business days of approval.
- Cash on Delivery (COD) Orders: Our concierge will request your verified bank account details (Account Name, Account Number, IFSC code) to execute a direct NEFT/IMPS bank transfer within 5 to 7 business days.
07. Pre-Dispatch Order Cancellations
You may cancel an order free of charge at any time prior to physical parcel manifestation and carrier handover (typically within 4 hours of order placement).
To request pre-dispatch cancellation, please review our Cancellation Policy or contact our founder directly at +91 8141739695.