Client Care & Concierge Hub
“Dedicated personal assistance for fragrance selections, allocation queries, and post-delivery flacon stewardship.”
01. The ARVEN Concierge Promise
At ARVEN, customer care is not an outsourced ticketing queue; it is an extension of our perfumer's atelier. Every patron who engages with our house is treated with discerning attentiveness, whether you are seeking advice on selecting your signature composition, verifying batch maceration numbers, or tracking an in-transit consignment.
02. Direct Client Care Touchpoints
+91 8141739695
Mon – Sat: 10:00 AM – 7:00 PM IST.
Direct voice assistance & instant WhatsApp messaging.
arvenparfumerie@gmail.com
Dedicated inbox monitored by atelier specialists.
Replies guaranteed within 24 business hours.
03. Order Guidance & Logistics Inquiries
Our team is available to assist you with every phase of your allocation:
- Real-Time Tracking: Need an update on your courier transit? Access our live Order Tracking Portal with your reference number.
- Pre-Dispatch Modifications: To amend delivery coordinates or recipient names prior to dispatch, contact us immediately via phone or WhatsApp.
- Gifting & Handwritten Notes: We are pleased to include complimentary handwritten calligraphed cards for special occasions. Please notify us immediately upon placing your allocation.
04. Flacon Preservation & Atomizer Stewardship
Because ARVEN extraits contain 24% pure fragrance oil, proper storage safeguards their longevity and olfactory fidelity:
• Temperature Discipline: Store flacons in a cool, dry place away from direct sunlight, vanity bulbs, and extreme heat.
• Secure Closure: Always keep the heavy metal cap firmly seated to prevent microscopic evaporation of delicate top notes.
• Atomizer Priming: New flacons may require 3 to 5 gentle depressions to prime the micro-mist mechanism. If you ever experience atomizer resistance, contact our concierge for an immediate replacement mechanism.
05. Founder Direct Desk Access
ARVEN was founded on an unyielding dedication to olfactory perfection and customer respect. If you ever feel your inquiry has not received the care it deserves, or if you have an urgent order emergency, you have direct access to our founder:
Telephone / WhatsApp: +91 8141739695
“For urgent concerns or personal assistance with an order, customers may contact the founder directly at +91 8141739695.”
06. Statutory Grievance Redressal Escalation
If your issue requires formal escalation under Indian consumer protection regulations, you can submit a statutory ticket directly to our designated Grievance Officer on our Grievance Redressal Portal.