Frequently Asked Questions
“Comprehensive clarifications on allocations, digital payments, fulfillment timelines, and olfactory stewardship.”
01. Ordering & Guest Checkout
Do I need to create an account to purchase from ARVEN?
No. ARVEN honors frictionless purchasing. You may complete your allocation via seamless Guest Checkout using only your email, shipping address, and telephone number. You can optionally register a Patron Vault account post-checkout to view purchase history.
What is the “BUY NOW” option?
“BUY NOW” enables a rapid, quick checkout dedicated exclusively to that single flacon selection, temporarily isolating your existing shopping bag without clearing it.
Why are certain fragrances limited to Batch 001?
Because our maceration cycles require extended rest in French aging tanks, inventory is produced in strictly numbered micro-batches. Once a batch allocation is exhausted, that composition enters a rest phase before subsequent releases.
02. Payments & Cashfree Gateway Security
What payment methods do you accept?
Through Cashfree Payments, we accept instant UPI (Google Pay, PhonePe, Paytm, BHIM), major Credit and Debit Cards (Visa, MasterCard, RuPay, Amex), and NetBanking. Cash on Delivery (COD) is also available across serviceable domestic Indian pin codes.
Is my financial data secure?
Yes. Cashfree is certified under PCI-DSS Level 1, the highest global banking benchmark. ARVEN servers never store, capture, or view your card numbers or CVV. All transactions utilize 256-bit SSL encryption.
What happens if money was deducted from my account but the checkout crashed?
Do not worry. Our server listens to cryptographic webhooks from Cashfree. Once Cashfree verifies payment arrival, your order is confirmed automatically. If the transaction was rejected by your bank, Cashfree will reverse the funds within 24 to 48 hours. For instant verification, contact our founder at +91 8141739695.
03. Fragrance Quality & Concentration
Where are ARVEN perfumes compounded?
ARVEN compositions are formulated with French olfactive direction, using fine fragrance oils sourced from Givaudan in Switzerland and Argeville in France. Maturation, compounding, and bottling take place in our domestic atelier in India.
What does 24% Extrait de Parfum mean?
It designates the fine fragrance oil concentration. At 24%, our extraits de parfum provide enduring presence, rich texture, and a gradual, nuanced evolution on skin.
04. Shipping & Logistics
Do you charge for domestic shipping in India?
Standard domestic delivery is 100% complimentary across India for all perfume flacons.
How long will my flacon take to arrive?
Domestic orders are processed within 1–2 business days. Express couriers (BlueDart / Delhivery) deliver to major metro centers in 2–4 business days, and rest of India in 4–6 business days. You can track real-time progress via our Tracking Desk.
05. Returns, Damaged Flacons & Refunds
Can I return an opened flacon if I dislike the scent?
No. Due to strict cosmetic hygiene regulations, perfume flacons with unsealed cellophane or broken tamper seals cannot be returned. We recommend ordering a discovery set or reviewing note profiles prior to opening full-size flacons.
What should I do if my bottle arrives broken or leaking?
Please photograph the parcel and damaged flacon and contact us within 48 hours of delivery at arvenparfumerie@gmail.com or message our founder at +91 8141739695. We will immediately dispatch a replacement flacon or issue a full refund.